Contact Us

Address

347 Old Cleveland Road, Coorparoo QLD 4151

Postal Address

PO Box 1756, Coorparoo DC QLD 4151

Phone

(07) 3324 1511

Fax

(07) 3847 8655

Email

Information and enquiries enquiry@qast.org.au

Administration and membership enquiries admin@qast.org.au

Network News submissions and feedback enquiry@qast.org.au

Order an item enquiry@qast.org.au

Fresh Ideas for Fundraising enquiry@qast.org.au

Feedback enquiry@qast.org.au or click here

Media Contact

For media information please contact Chris Ogden, Executive Services Manager on 33241511 or

0431 302 237 or email chris@qast.org.au

Complaints and Appeals

Any QAST client has the right to lodge a complaint or appeal a decision made by the Association. They
should also expect their complaint or appeal to be managed fairly, effectively and efficiently. Appeals to
decisions must be lodged within the Association’s appeal period of six months. Complaints may be
lodged at any time.
Clients may make a complaint or appeal by:
1. Contacting the Association and making the complaint or requesting an appeal verbally or in
writing in the first instance. The complaint or appeal will be registered in a complaint database
filed within the QAST database. A complaint officer, who is not the subject of or directly related to
the complaint or appeal, will be appointed and this person will be responsible for ensuring that
the complaint is made in writing on a standard complaint or appeal form and signed by the
complainant. This officer is also to inform the client of the complaints and appeals process and
to be a primary contact for the client to access information on the progress of their complaint or
appeal and any outcomes to date.
2. Requesting in writing that the matter be referred to a member of the Association’s Quality Subcommittee
in the event that a client is not satisfied with the outcomes of the initial complaints and
appeals process.
3. If relating to the Association's training activities, then contacting the Queensland Department of Education, Training and the Arts or the National
Training Complaints Hotline on 1800 000 674 at any time or should they feel the Association has
not handled their complaint in a fair, effective or efficient manner.

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